Pauses, upgrades and cancellations, handled for you.
Freeze, upgrade, renew or cancel a membership in a few clicks. Allerwell Business works out the dates, proration, notice periods and fees, and records every change.
Freezes that sort out the details.
Set a start and end date or a duration, and add a reason and an optional fee. Allerwell Business extends the end date, cancels future bookings and blocks new ones until the freeze ends.
- Start and end date, or a set duration
- A reason and an optional freeze fee
- End date extended and future bookings cancelled
- Booking blocked while the membership is frozen
- Checking in early ends the freeze
- Members request a freeze, staff approve it
Change plans without the maths.
Move a member up or down a plan at any time. Proration is worked out for you, remaining days and pause days carry over, and you can set an upgrade fee for each member.
- Upgrade or downgrade at any time
- Proration worked out automatically
- Remaining days and pause days carried over
- Upgrade fees set per member
Renewals on time. Cancellations by the rules.
Memberships renew automatically, with renewal offers before a plan ends. When a member wants to leave, they can cancel online if you allow it, and the notice period and any cancellation or buyout fee are worked out for you.
- Automatic renewals
- Renewal offers before a plan ends
- Self-service online cancellation
- Notice period calculated for you
- Cancellation and buyout fees applied
Win back lapsed members. Keep a record of everything.
Lapsed and expired members are flagged so your team can reach out, and reactivating a membership takes one step. Every change to a membership is recorded, along with an audit log of staff actions.
- Lapsed and expired member flags
- Reactivate a membership in one step
- Full change history on every membership
- Audit log of every staff action
Everything in Membership changes
Included on every plan, with no add-ons.
- Freeze by dates or duration
- Freeze reasons and fees
- Automatic end-date extension
- Future bookings cancelled
- Early resume on check-in
- Freeze requests with staff approval
- Upgrades and downgrades
- Automatic proration
- Remaining and pause days carried over
- Per-member upgrade fees
- Auto-renew and renewal offers
- Online cancellation
- Notice-period calculation
- Cancellation and buyout fees
- Lapsed flags, history and audit log
Questions gyms ask
Can members freeze their own membership?
Yes. Members request a freeze from the member portal with dates and a reason, and it goes to your team to approve.
What happens to bookings during a freeze?
Future bookings in the freeze period are cancelled automatically, and booking is blocked until the freeze ends. If the member checks in early, the freeze ends.
How are upgrades charged?
Allerwell Business prorates the change, carries over remaining days and pause days, and adds any upgrade fee you have set for that member.
Can I see who changed a membership?
Yes. Every membership has a full change history, and the audit log records every staff action.
See Allerwell Business running in your gym.
Book a free demo. We'll show you around, and when you're ready our team can migrate your data for free.
